How can wehelp you today?

Browse our collections, select the product and required options, and add it to your cart. Proceed to checkout, enter your delivery information and complete the payment using one of the available payment methods.

Order changes may be possible before processing or dispatch begins. Please contact our support team at the earliest with your order number and the details you want to update.

You can request cancellation before your order has been dispatched. After dispatch, cancellation may no longer be possible and the applicable return process will need to be followed.

Your order number is displayed on the order confirmation page and is also included in the confirmation email sent to your registered email address.

Delivery timelines depend on product availability, delivery location and the nature of the product. The estimated delivery period will be shown during checkout or communicated after confirmation.

You can track your order using the Track Order page. Tracking information may also be shared through email, SMS or WhatsApp once the shipment has been dispatched.

Delivery availability depends on the serviceability of your postal code and the selected product. You can verify delivery availability from the product page or during checkout.

The delivery partner may contact you or make another delivery attempt. Repeated unsuccessful attempts may result in the shipment being returned to New One Decor.

Return eligibility depends on the product category, condition and return period. Products should generally remain unused, undamaged and in their original packaging unless delivered damaged or incorrect.

Visit the Returns page or contact our support team with your order number, return reason and supporting photographs where required. Our team will review the request and share the next steps.

Custom-made, personalised and specially ordered products may not be returnable unless they arrive damaged, defective or different from the confirmed specifications.

Yes. Please retain the original packaging, accessories and documents until you are satisfied with the product, as they may be required for a return or replacement.

Refunds are initiated after the returned item has been received and inspected. Once initiated, the final credit timeline depends on your bank, card provider or payment service.

Refunds are generally credited to the original payment method used for the purchase. Where this is not possible, our support team may contact you regarding an alternative method.

Your bank or payment provider may require additional processing time after the refund has been initiated. Please contact your bank if the expected processing period has passed.

Available payment methods may include credit cards, debit cards, UPI, net banking and other supported digital payment options displayed during checkout.

Payments are processed through secure payment service providers. New One Decor does not directly store your complete card or banking credentials.

Please verify your payment information and try again. If the amount has been deducted but the order was not confirmed, contact our support team with the transaction details.

The checkout requirement may depend on the purchase flow. Creating an account helps you manage addresses, track orders and access previous purchases more conveniently.

Select Forgot Password on the login page, enter your registered email address and follow the verification steps to create a new password.

Saved delivery addresses can be managed from your account. For an existing order, contact our support team immediately because the address may not be changeable after dispatch.

You can update your name, contact information and saved addresses from the profile section of your New One Decor account.

Yes. During checkout, enter the recipient's name, phone number and delivery address. Please ensure all information is correct before confirming the order.

The delivery partner may contact you before attempting delivery. Please ensure the phone number provided during checkout is active and accessible.